Privacy Policy

What information we collect

• Identity information: Your name and profile photo (if provided)
• Contact information: Email address, mobile phone number, and suburb/postcode
• Booking data: Appointment history, services booked, merchant preferences, and any booking notes
• Payment information: Processed and stored securely by Stripe - Ease does not store full card details
• Device and usage data: IP address, device type, browser type, app usage patterns, and crash reports
• Location (app, optional): If you allow it, your phone’s approximate location is used on your device to show nearby barbers and distances. It is not sent to or stored by Ease
• Communications: Messages sent through our support channels and any feedback submitted

Communications and marketing

When you sign up to Ease, join our waitlist, or submit a partner interest form as a barbershop, you may receive communications from us. These may include:

• Booking confirmations and updates (transactional - these cannot be opted out of while you have an active account, as they are necessary to provide the service)
• Platform updates, new features, and service announcements
• Promotional offers and off-peak deals relevant to your location (customers)
• Information about your listing, onboarding progress, and platform updates (barbershop partners)
• Waitlist updates, launch announcements, and founding member offers (waitlist registrants)

Your consent: By submitting your email address through any Ease form - including sign-up, waitlist, or the barbershop partner form - you consent to receiving communications related to that submission. We will not send unrelated commercial messages without your consent.

Unsubscribing: In accordance with the Spam Act 2003 (Cth), every marketing or promotional email we send includes an unsubscribe link. You may opt out of non-transactional communications at any time by clicking unsubscribe in any email, or by contacting us at contact@withease.au. We will action unsubscribe requests within 5 business days. Unsubscribing from marketing does not affect transactional communications tied to active bookings.

Third-party sending: We use Brevo (formerly Sendinblue) to manage and send email and SMS communications. Your contact details are stored on Brevo’s platform in accordance with their privacy policy. We do not sell or share your contact information with any third party for their own marketing purposes.

How we use your information

• To create and manage your account
• To process and confirm bookings
• To send booking confirmations and updates
• To process payments and issue credit
• To provide customer support and resolve disputes
• To improve the Platform through analytics and user feedback
• To send promotional offers and platform updates (you may opt out at any time)
• To comply with our legal obligations

Sharing your information

Ease does not sell your personal information. We may share it with:

• Barbershop merchants: Your name, contact details, and booking information are shared with the relevant barbershop to fulfil your appointment
• Payment processors: Stripe, for secure payment processing
• Service providers: Trusted third parties who help operate our Platform (e.g. email delivery, analytics), under strict confidentiality obligations
• Regulatory bodies: Where required by law or valid legal process in Australia

Data retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal information within 30 days, unless retention is required for legal, regulatory, or dispute resolution purposes.

Your rights

• Access the personal information we hold about you
• Request corrections to inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Cookies and tracking

Our website uses cookies and similar technologies to improve your experience. You can control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including encryption of data in transit and access controls. No internet transmission is completely secure and we cannot guarantee absolute security.

Changes to the policy

We may update this Privacy Policy from time to time and will notify you of material changes via email or a prominent notice on the Platform. Continued use of Ease after changes are made constitutes acceptance of the updated policy.

Contact us

For privacy queries, corrections, or complaints, contact us at contact@withease.au. We aim to respond within 5 business days.